Support
Something gone wrong with a booking, a payment, or your profile? Email us and a person will answer.
Common questions
The artist passed on my booking. Was I charged?
No. We place a hold on your card, not a charge. When an artist passes, doesn't answer in time, or cancels, the hold is released. Depending on your bank it can take a few business days to disappear from your statement.
I can't cancel now that the artist has already started.
Once a session is underway, cancelling is a conversation to have with the artist in person, not a button. Talk to them.
Why can't I book two artists at once?
You can hold one spot at a time. Booking someone new cancels your existing hold and refunds it, so an artist is never left waiting on someone who's gone somewhere else.
Why don't the map pins show exact locations?
Artists' pins are deliberately shown a few hundred metres off. You get the exact address once an artist accepts your booking.
I'm an artist. Why am I not on the map?
Three things must all be true: you finished setup, we verified your Instagram, and you've flipped yourself to Available. If you're verified and still not showing, check the toggle on your dashboard.
How does Instagram verification work?
You give us your handle. We DM that account from @flashbook.ca. Reply from it and we mark you verified. It's the only way to prove an account is really yours, and it stops anyone from impersonating you.
Is the $5.00 fee part of the tattoo price?
No. It's a booking fee that exists so artists aren't left waiting. The price of the tattoo is settled with the artist directly.
In an emergency, call 911 rather than emailing us. We are not a dispatcher, we cannot reach you, and this inbox is not watched around the clock. Once you are safe, tell us what happened at support@flashbook.ca. We take artists and clients off Flashbook for this.